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    Contributor, Nikki is an executive coach and established talent professional whose career within multinational, FTSE 100, and privately owned organizations has spanned luxury fashion, telecommunications, food retail, and financial services. She holds an undergraduate degree from the University of Cambridge, an MSc in Organizational Behavior, and in 2019 gained her ICF-accredited Practitioner Diploma in Executive Coaching from the AoEC. She is accredited by the British Psychological Society to administer and interpret psychometric assessments. Born in the UAE, brought up in Hong Kong, and has worked in Shanghai for two years, Nikki has the first-hand cross-cultural experience that she’s drawn upon in regional and global roles partnering across APAC, EMEIA and the Americas. She now lives in South London. To find out more about Nikki, please visit her website, Nikki Hill Coaching & Consulting Ltd.

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    Contributor, Sujata Dasgupta is a multiple international award-winning industry leader, and Global Head (Financial Crimes Compliance Advisory) at Tata Consultancy Services Ltd., based in Stockholm, Sweden. She has over 20 years of experience, having worked extensively in the areas of KYC, Sanctions, AML, and Fraud across banking operations, IT services, and consulting. She has had rich global exposure through her work with premier banks in several major financial hubs in 7 countries across US, UK, EU, and Asia. She is an accomplished thought leader, author, columnist, and speaker, and is regularly interviewed by reputed international journals for her analysis and opinions on contemporary topics in this area. You can find Sujata on LinkedIn.

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    Changing The Workplace Environment And Becoming An Ally

    Contributor, Laura McNamara has more than 20 years' worth of healthcare experience, with the past twelve years focused on compliance and ethics. She is currently the compliance officer for a clinical practice management plan and accountable care organization of an academic healthcare system. She leaped healthcare after many years in the food service industry, where she honed her sharp wit and strong customer service skills. Once in healthcare, she weaved her way through various healthcare roles, beginning as a scheduler at a dermatology clinic to an orthopedic clinical ward clerk, where she developed solid relationships with the healthcare providers she served. She caught the compliance and ethics bug when she became the new clinician compliance educator for a medical group in Eugene, Oregon. Her career has taken her to many places, including Seattle and Boston, before finding her professional home on Long Island, NY. In her spare time, Laura enjoys being by the water with her wife, Peg, and cuddling her four rescue dogs. You can find Laura on LinkedIn.

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Creativity In Compliance Programs

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Contributor, Larissa de Araujo has worked for years in various sectors including the public sector, automotive, fintech, and technological industry with professional background in legal, governance, compliance and risk roles throughout her career. She studied Law, but it was only the door to a world for the next learning in business, data, and compliance. She believes that ethics and respect are the way of building a better society and she puts all her efforts from her personal belief in her professional path. Her goal is to give voice to companies' growth and enrich their local communities. She is passionate about technology and innovative solutions, mainly, when related to the new economy. You can find Larissa on LinkedIn.

Larissa de Araujo.jpg Did you know that creativity fits into compliance? Why? Let's think together: adaptability, problem-solving, building trust, accountability, communication, and connection - they all take creativity.

It is common to hear the question of “How to create an effective compliance program?” and they get the perfectly constructed 7 steps that will come to your table as an answer. What nobody told you is that magical formulas do not exist. We are living in an era of increased regulations and renewed enforcement efforts, both for public and private companies. Equally, accountability in tangible and intangible assets is more and more important than the profits that the company generates. Consumers are looking for companies that offer something new and add aggregated value to their products and services.

The question usually we hear nowadays from professionals is how to implement an effective compliance program? The answer usually is: it depends. Following established guidelines from other companies is always risky whether it is going to be effective in your company. There is no perfect answer to this question yet any compliance program providers would offer you the seemingly golden path based on these questions:

  1. What are your company's needs?

  2. What are the true company's values?

  3. What do you want to achieve in medium and the long term?

 

A compliance program needs to understand thoroughly your business needs, take into account the maturity of your entity and, of course, it needs a piece of creativity. Understanding deeply the values of the company shapes the pillars that build the organization's compliance culture. In this new era industry where everyone is highly connected, compliance professionals shall be creative to grab the attention of their audience.

Here are my advice how to create and implement an effective compliance program:

 

  • Speak up! Use an easy language and understandable for different stakeholders. Formality is necessary in determined situations but in an era where people watch no more than 15 seconds of TikTok dancing videos you shall do your best fanfic to not lose their attention. Internal communications are a must to have!

  • Operate by principles. People are more likely to recognize themselves in a situation when you touch them. Understanding the core values of the company will support you to link with common words that we use in compliance programs such as: Integrity, respect, ethics, and many others.

  • Straight to the point. Do you really need a policy with 100 pages? In some situations, yes, in other situations you could create a design guideline or a Questions & Answer that will support the team to localize the principal bullet points of the program easily.

  • Open the channel! Embrace the feedback, listen to your audience, and open the channel for everyone. You have some answers, but you will only improve your program if you actively listen to everyone. From your point of view things might be making sense, but have you ever surveyed them?

  • Be humble. Be brave. The days of compliance professionals are not easy, be open minded to understand the other team's daily work. Put on their shoes and find out the best solution together. Procedures and policies are only words if not concrete applied.

  • Networking and design thinking. Understand the different types of practice of the market and design thinking with your team (not necessary compliance team!) to find out the best “users' experience” when people are handling your compliance program.

 


 


 

What is one piece of advice you would give to your younger self?

"So don't worry about whether you like your situation or not. Life doesn't give a damn about what you like. It's up to you to connect what you want with what you need to do to get it and then find the courage to carry it through." (from "Principles: Life and Work by Ray Dalio)

If you had to choose an alternative career, what would you be doing now?

I wouldn't have an alternative career. I'm exactly where I am supposed to be.

At the end of your career, if you were to sit and reflect, what one hope do you have?

That my job has positively impacted society somehow.